Business model innovation
December 2024
Facing the Retail Apocalypse: Majid Al Futtaim’s Digital Transformation (A)
By Michael Jacobides, Dalbert Ma, Aryan Mittal, Konstantinos Trantopoulos
In just a few decades Majid Al Futtaim (“the Group”) had established an empire boasting major shopping malls, successful retail chains and popular entertainment centres across the Middle East, Asia, and North Africa (MENA) region. By 2020, however, its competitive landscape was changing fast, wi...
December 2024
Building Majid Al Futtaim’s Phygital Future: Orchestrating a Retail Ecosystem (B)
By Michael Jacobides, Dalbert Ma, Konstantinos Trantopoulos
Majid Al Futtaim (“the Group”) is an empire of shopping malls, retail chains and entertainment centres operating across the Middle East, Africa and Asia. The Majid Al Futtaim ecosystem comprises operating companies Majid Al Futtaim Retail (operating bricks-and-mortar stores, such as Carrefour, a...
December 2024
Facing the Retail Apocalypse: Majid Al Futtaim’s Digital Transformation – Compact Case
By Michael Jacobides, Dalbert Ma, Aryan Mittal, Konstantinos Trantopoulos
By 2020, Majid Al Futtaim ("the Group") had established itself as a dominant force in the Middle East, Asia, and North Africa (MENA) region, operating major shopping centres, retail chains, and entertainment centres. However, the competitive landscape was rapidly evolving, with traditional powerhous...
December 2024
Building Majid Al Futtaim’s Phygital Future: Orchestrating a Retail Ecosystem – Compact Case
By Michael Jacobides, Dalbert Ma, Aryan Mittal
Majid Al Futtaim ("the Group") was an empire of shopping malls, retail chains and entertainment centres operating across the Middle East, Africa and Asia. The Group's ecosystem comprised operating companies including Majid Al Futtaim Retail, Entertainment, and Properties. During 2016-2020, Majid Al ...
November 2024
Eden McCallum: Consulting Redefined (Spanish language)
By Freek Vermeulen
Eden McCallum is a Management Consulting firm founded by two ex-McKinsey partners. It has offices in London, Amsterdam and Zurich, and is planning further expansion. The company is founded using a distinctive new business model, based on operating a pool of experienced, freelance consultants. Hence,...
July 2018
Dollar Shave Club: Disrupting the Shaving Industry (Japanese language)
By Nader Tavassoli, Karin Kollenz-Quétard, Jamie Anderson
The case describes how Dollar Shave Club proved to be a disruptive force in the shaving industry, one dominated by Gillette for over a Century. It did so without a single patent to its name, and with a direct-to-consumer subscription and a content-based customer engagement model that was new to the ...
December 2023
citizenM: Radical innovation in the hotel industry (Chinese language)
By Freek Vermeulen
In 2008, a group of five entrepreneurs and executives teamed up to launch an innovative hotel chain into what seemed like a highly competitive industry. Rattan Chadha, the founder of fashion company MEXX and Michael Levie, a hotel industry veteran, teamed up with Hans Meyer, a hotel development spec...
June 2022
Anne Boden at Starling Bank: Disrupting an industry
By Herminia Ibarra, Luisa Alemany, Nick Mickshik, Ken Mark
The case describes the start-up and evolution of UK-based digital bank Starling. Founded in 2014, Starling offered personal and business accounts, and lending products, promising a better customer-service experience, faster approvals and a more digital-friendly approach than traditional banks. By 20...
March 2022
Refinitiv: A private equity-led transformation
By Julian Birkinshaw, David Craig
In August 2019 CEO David Craig was considering the likely benefits and challenges of merging his company, financial-markets data and infrastructure provider Refinitiv, with the London Stock Exchange Group. Craig had led a turnaround of Thomson Reuters’ Financial & Risk division (F&R), then...
February 2022
TrueLayer: Innovation, regulation and the future of financial services
By Julian Birkinshaw, Ken Mark, Farhan Lalji
In April 2021, having just raised $70 million in a Series D funding, Francesco Simoneschi, Co-Founder and CEO of TrueLayer, was thinking about expansion plans. Should the company focus on product innovation, broadening its line-up within the 13 countries in which it operated, or should it look to gr...