Agile working

January 2021

Building an Agile Organisation at ING Bank Netherlands – Compact Case

By Julian Birkinshaw, Ken Mark

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…

July 2010

Turnaround at UCLH: A hospital in intensive care case (D)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…

January 2010

Turnaround at UCLH: A hospital in intensive care case (C)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…

July 2010

Turnaround at UCLH: A hospital in intensive care case (A) and (B)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…

August 2018

The UK Government Digital Service

By Julian Birkinshaw, Scott Duncan

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…

September 2016

ING Bank: Creating an Agile Organisation

By Julian Birkinshaw, Scott Duncan

ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…