Agile working
January 2021
Building an Agile Organisation at ING Bank Netherlands – Compact Case
By Julian Birkinshaw, Ken Mark
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…
July 2010
Turnaround at UCLH: A hospital in intensive care case (D)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…
January 2010
Turnaround at UCLH: A hospital in intensive care case (C)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…
July 2010
Turnaround at UCLH: A hospital in intensive care case (A) and (B)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…
August 2018
The UK Government Digital Service
By Julian Birkinshaw, Scott Duncan
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…
September 2016
ING Bank: Creating an Agile Organisation
By Julian Birkinshaw, Scott Duncan
ING Group was established through a merger of three Dutch financial services firms in 1991. It expanded internationally into Europe and the Americas, and created a no-frills savings account business called ING Direct in the…