Business model innovation
January 2016
easyCar (B): The Profile of a Strategic Innovator in 2000
By Michael Jacobides, Pascal Courty
In 1999, Stelios Haji-Ioannou and the easyGroup management team considered whether European car rental was a business worth entering. They had an enviable track record when it came to picking market opportunities. Could this be…
January 2016
easyCar (A)
By Michael Jacobides, Pascal Courty
In 1999, Stelios Haji-Ioannou and the easyGroup management team considered whether European car rental was a business worth entering. They had an enviable track record when it came to picking market opportunities. Could this be…
July 2018
Dollar Shave Club: Disrupting the Shaving Industry
By Nader Tavassoli, Jamie Anderson, Karin Kollenz-Quétard
The case describes how Dollar Shave Club proved to be a disruptive force in the shaving industry, one dominated by Gillette for over a Century. It did so without a single patent to its name,…
August 2013
Costa Coffee (B): Project Marlow
By Julian Birkinshaw
This is part of a case series. The case focuses on how a senior executive assesses the opportunity to drive innovation in his division. Jim Slater, Managing Director of Costa Enterprises, is thinking about a…
September 2013
Costa Coffee (A): A Proposal to Build the Next Generation Self-serve Espresso Bar
By Julian Birkinshaw
This is part of a case series. The case focuses on how a senior executive assesses the opportunity to drive innovation in his division. Jim Slater, Managing Director of Costa Enterprises, is thinking about a…
July 2015
citizenM: Radical innovation in the hotel industry
By Freek Vermeulen
In 2008, a group of five entrepreneurs and executives teamed up to launch an innovative hotel chain into what seemed like a highly competitive industry. Rattan Chadha, the founder of fashion company MEXX and Michael…
May 2017
Capitec Bank – Redefining Retail Banking: Innovation Through Elimination
By Freek Vermeulen
The consumer banking industry is notoriously hard to enter. Customers rarely switch banks (switching costs are high) and there are considerable barriers to entry to new players. Traditionally, banking products can be complex, often accompanied…
October 2015
Amazon.com: Staying a step ahead
By Julian Birkinshaw, Lisa Duke
This case traces the rise and rise of Amazon.com, the second company after Apple to hit a trillion dollar market cap. The growth of Amazon is described, from its origins back in 1995 through to…