Leadership

April 2020

Jean-Philippe Courtois at Microsoft Global Sales, Marketing and Operations: Empowering Digital Success

By Herminia Ibarra, Adam Jones

When Jean-Philippe Courtois took control of Microsoft’s global sales, marketing and operations in 2016, reporting directly to CEO Satya Nadella, he realised that he needed to lead the organisation away from an “inspection culture” towards…

May 2019

The Maestro Marin Alsop – Leading “Under a Huge Magnifying Glass”

By Randall Peterson, Vyla Rollins, Carrie J. Fletcher

This case study follows the career of world-renowned orchestra conductor Marin Alsop. As a woman in a blatantly male-dominated (and often sexist) field, Alsop faced significant challenges in her rise to the top of the…

November 2019

Trip4real: Negotiating Series A

By Luisa Alemany, Carlos Trenchs, Lourdes Urriolagoitia, Suzanne Jenkins

On 25 March 2014, Trip4real founder Gloria Molins was on her way to Barcelona airport, where she and her small but passionate and audacious team would meet up and fly to San Francisco to pitch…

March 2018

Turning Around KBC in 2009-2016 (C)

By Costas Markides, Daniel Oyon, Lisa Duke

This is part of a case series. The case describes the turnaround of the Belgian bank KBC under the leadership of Johan Thijs in the period 2009-2016. The case is made up of three parts…

March 2018

Turning Around KBC in 2009-2016 (B)

By Costas Markides, Daniel Oyon, Lisa Duke

This is part of a case series. The case describes the turnaround of the Belgian bank KBC under the leadership of Johan Thijs in the period 2009-2016. The case is made up of three parts…

March 2018

Turning Around KBC in 2009-2016 (A)

By Costas Markides, Daniel Oyon, Lisa Duke

This is part of a case series. The case describes the turnaround of the Belgian bank KBC under the leadership of Johan Thijs in the period 2009-2016. The case is made up of three parts…

July 2010

Turnaround at UCLH: A hospital in intensive care case (D)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

January 2010

Turnaround at UCLH: A hospital in intensive care case (C)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

July 2010

Turnaround at UCLH: A hospital in intensive care case (A) and (B)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

September 2018

David Pyott: The Battle for Allergan (A)

By Lisa Duke, Randall Peterson

This case series charts the evolution of the hostile battle for Allergan and its ultimate sale to a white knight, Actavis. David Pyott had been the CEO of Allergan since January 1998; only the third…