Organisational Behaviour
April 2020
Jean-Philippe Courtois at Microsoft Global Sales, Marketing and Operations: Empowering Digital Success
By Herminia Ibarra, Adam Jones
When Jean-Philippe Courtois took control of Microsoft’s global sales, marketing and operations in 2016, reporting directly to CEO Satya Nadella, he realised that he needed to lead the organisation away from an “inspection culture” towards…
May 2019
The Maestro Marin Alsop – Leading “Under a Huge Magnifying Glass”
By Randall Peterson, Vyla Rollins, Carrie J. Fletcher
This case study follows the career of world-renowned orchestra conductor Marin Alsop. As a woman in a blatantly male-dominated (and often sexist) field, Alsop faced significant challenges in her rise to the top of the…
August 2018
Paul McGinley – Leading a Multinational Team of Individuals
By Lisa Duke, Randall Peterson
In January 2013, Irish Tour Professional Golfer, Paul McGinley was named as Captain of Team Europe for the 2014 Ryder Cup in Gleneagles, Scotland. Across his career, McGinley had both played himself in the Ryder…
November 2011
Military Contracting in a War Zone: Rohit
By Celia Moore, Quang Nguyen
This is part of a case series. This case takes two perspectives on the same set of case facts about a military logistics supplier gone wrong: one from the perspective of the Department of Defense…
November 2011
Military Contracting in a War Zone: Bill
By Celia Moore, Quang Nguyen
This is part of a case series. This case takes two perspectives on the same set of case facts about a military logistics supplier gone wrong: one from the perspective of the Department of Defense…
January 2014
Kweku Adoboli at UBS
By S. Wiley Wakeman, Celia Moore
The UBS case outlines how individual ambition and lax organisational standards and oversight can lead to consistent unethical behaviour resulting in a crippling loss at a large investment bank. Even though the industry had as…
November 2012
innocent Drinks: Maintaining Socially Responsible Values During Growth (B)
By Celia Moore, Luis Fischer, Mike McCarthy
This is part of a case series. This case explores the process a social venture went through in raising funds to expand its business. The case focuses on the risks and opportunities of possible funding…
November 2012
innocent Drinks: Maintaining Socially Responsible Values During Growth (A)
By Celia Moore, Luis Fischer, Mike McCarthy
This is part of a case series. This case explores the process a social venture went through in raising funds to expand its business. The case focuses on the risks and opportunities of possible funding…
January 2018
Commercial International Bank: Leading Transformation in Turbulent Times Empowering People, Winning With Data
By Randall Peterson
In 2011, Cairo became the cradle of the Egyptian revolution. Transport workers, ambulance drivers and bank employees called for the end of President Hosni Mubarak’s regime. With a backdrop of volatility, Commercial International Bank (CIB),…
June 2016
Satya Nadella at Microsoft: Instilling a Growth Mindset
By Herminia Ibarra
When Satya Nadella took over as CEO of Microsoft in 2014, he inherited a firm fading toward irrelevance, plagued by internal fights and inertia. Earlier that year his wife, Anu, had given him a best-selling…