Management Science and Operations
October 2024
KFC UK & Ireland Case A: Crafting a Technology Roadmap
By Nitish Jain, S. Alex Yang
It was June 2021 and Jatin Chandwani was three months into his role as Chief Technology Officer of KFC UK & Ireland (KFC UK&I). Immediately upon joining, he completed a three-week induction working in a restaurant. The experience made him realise there was a massive gap between the digital c...
October 2024
KFC UK & Ireland Case B: Technology and Project Choices
By Nitish Jain, S. Alex Yang
Jatin Chandwani realised numerous opportunities existed for technology interventions to improve franchisees' financial performance at KFC UK & Ireland.. Specifically, these concerned attaining better customer experience and the widespread use of data-led analytics to guide franchisees' actions; ...
November 2023
AntChain’s Blockchain as a Service: Digitising Industry Collaboration
By S. Alex Yang, Nitish Jain
The case describes how AntChain’s parent, Ant Group, started to invest in blockchain in 2015 as it believed the technology would build trust between different actors in a system. The earliest use case was a cross-border remittance service. The team continued to build and develop its blockchain tec...
September 2021
The fall of Greensill and the future of supply chain finance
By S. Alex Yang, Lisa Duke
In March 2021, Greensill Capital, the UK-based leading supply chain financing provider, with 16 offices across the world, filed for insolvency; its Germany-based bank closed by regulators. Less than two years earlier, Greensill had received a $1.5 billion investment from SoftBank’s Vision Fund, va...
March 2018
Aravind Eye Care System
By Kamalini Ramdas, Sarang Deo
This case relates the genesis and evolution of vision centres (VCs) for primary eye care at Aravind Eye Care System (AECS). AECS, based in the south Indian state of Tamil Nadu, is the world's largest eye care provider. The case is based in 2014, exactly a decade after the first vision centre was ope...