United Kingdom

July 2010

Turnaround at UCLH: A hospital in intensive care case (D)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

January 2010

Turnaround at UCLH: A hospital in intensive care case (C)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

July 2010

Turnaround at UCLH: A hospital in intensive care case (A) and (B)

By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul

University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled…

August 2018

The UK Government Digital Service

By Julian Birkinshaw, Scott Duncan

The case describes how Mike Bracken, the newly appointed head of the UK Government Digital Service (GDS), took on the massive challenge of setting up, from scratch, a centralised team to deliver online public services…

February 2016

Sofar Sounds: Charting the next stage of growth

By Julian Birkinshaw, David Mather

This case traces the development of a live entertainment company, Sofar Sounds, from a conversation among three friends about their frustrations with live music events, through early success and now to a point where the…

June 2017

Propay Ltd (B)

By Keith Willey

Rick Stein is faced with taking rapid action to both save his business and at the same time take advantage of a surprise exit opportunity. As usual there’s a cash squeeze but should the business…

January 2018

Propay Ltd (A)

By Keith Willey

Rick Stein gazed out at Propay Ltd’s car park where his fifteen-year-old car now languished.A year ago ProPay’s previous owner parked his Maserati in the exact same spot – a contrast that seemed oddly symbolic…

August 2018

Pret A Manger (A)

By Rupert Merson

This case series takes us through the story of Pret A Manger, one of the first up-market sandwich bar chains in London. The series explores the founding of a business as an entrepreneurial venture and…

August 2018

NakedWines.com

By John Mullins

Thanks to its somewhat whimsical yet measurement-driven culture, its unusual customer-funded business model, and its committed community of winemakers and wine ‘angels’, NakedWines had grown rapidly, from a standing start in 2008 to a substantial…

January 2014

Kweku Adoboli at UBS

By S. Wiley Wakeman, Celia Moore

The UBS case outlines how individual ambition and lax organisational standards and oversight can lead to consistent unethical behaviour resulting in a crippling loss at a large investment bank. Even though the industry had as…