Restaurant industry
October 2024
KFC UK & Ireland Case A: Crafting a Technology Roadmap
By Nitish Jain, S. Alex Yang
It was June 2021 and Jatin Chandwani was three months into his role as Chief Technology Officer of KFC UK & Ireland (KFC UK&I). Immediately upon joining, he completed a three-week induction working in a restaurant. The experience made him realise there was a massive gap between the digital c...
October 2024
KFC UK & Ireland Case B: Technology and Project Choices
By Nitish Jain, S. Alex Yang
Jatin Chandwani realised numerous opportunities existed for technology interventions to improve franchisees' financial performance at KFC UK & Ireland.. Specifically, these concerned attaining better customer experience and the widespread use of data-led analytics to guide franchisees' actions; ...
October 2020
COVID-19: Pret a Manger’s Fight for Survival
By Nader Tavassoli, Jessica Spungin
The case describes how Pret a Manger—a London casual-dining institution—was significantly adversely impacted by the COVID-19 pandemic, and how they tried to pivot by launching several business experiments in fast succession. The long-term outcome of these experiments was far from certain, but th...
August 2018
Pret A Manger (A-D)
By Rupert Merson
This case series takes us through the story of Pret A Manger, one of the first up-market sandwich bar chains in London. The series explores the founding of a business as an entrepreneurial venture and then its growth both nationally and internationally and the problems this brings. It touches on man...