United Kingdom
April 2019
Yulife: Redefining Life Insurance
By Julian Birkinshaw, Ken Mark
Yulife is a digital-first life insurance and rewards company that is seeking to disrupt the centuries-old life insurance market. Its founders are a combination of insurance industry veterans and executives in finance, wealth management and gaming. The challenge the company faces is that it cannot go...
July 2010
Turnaround at UCLH: A hospital in intensive care case (D)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled with a change in the remuneration system for NHS hospitals....
January 2010
Turnaround at UCLH: A hospital in intensive care case (C)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled with a change in the remuneration system for NHS hospitals....
July 2010
Turnaround at UCLH: A hospital in intensive care case (A) and (B)
By Anita Devlin, Cheerag Shirodaria, Michael Jacobides, Renate Verheul
University College London Hospital NHS Foundation Trust (UCLH) is a major London teaching hospital. It encountered serious financial problems as a result of the consolidation of two separate hospitals into one new hospital building, coupled with a change in the remuneration system for NHS hospitals....
August 2018
The UK Government Digital Service
By Julian Birkinshaw, Scott Duncan
The case describes how Mike Bracken, the newly appointed head of the UK Government Digital Service (GDS), took on the massive challenge of setting up, from scratch, a centralised team to deliver online public services efficiently online across all of the government’s digital channels. This involve...
January 2020
Sofar Sounds: Charting the next stage of growth
By Julian Birkinshaw, David Mather, Bryan Stroube, Aharon Cohen Moliver
This case traces the development of a live entertainment company, Sofar Sounds, from a conversation among three friends about their frustrations with live music events, through early success and now to a point where the CEO, Rafe Offer, has to make important decisions about its future growth. Sofar ...
June 2017
Propay Ltd (B)
By Keith Willey
Rick Stein is faced with taking rapid action to both save his business and at the same time take advantage of a surprise exit opportunity. As usual there’s a cash squeeze but should the business take more money and if so where from and on what terms?...
January 2018
ProPay Ltd (A)
By Keith Willey
Rick Stein gazed out at Propay Ltd’s car park where his fifteen-year-old car now languished.A year ago ProPay’s previous owner parked his Maserati in the exact same spot – a contrast that seemed oddly symbolic of Rick’s current predicament. He had bought the payments gateway business after r...
August 2018
Pret A Manger (A-D)
By Rupert Merson
This case series takes us through the story of Pret A Manger, one of the first up-market sandwich bar chains in London. The series explores the founding of a business as an entrepreneurial venture and then its growth both nationally and internationally and the problems this brings. It touches on man...
August 2018
NakedWines.com
By John Mullins
Thanks to its somewhat whimsical yet measurement-driven culture, its unusual customer-funded business model, and its committed community of winemakers and wine 'angels', NakedWines had grown rapidly, from a standing start in 2008 to a substantial presence in three of the world's most attractive mark...