Organisational Behaviour
August 2020
Jean-Philippe Courtois at Microsoft Global Sales, Marketing and Operations: Empowering Digital Success (Spanish language)
By Herminia Ibarra
When Jean-Philippe Courtois took control of Microsoft’s global sales, marketing and operations in 2016, reporting directly to CEO Satya Nadella, he realised that he needed to lead the organisation away from an "inspection culture" towards a culture of learning and coaching. After a first phase of ...
June 2016
Satya Nadella at Microsoft: Instilling a Growth Mindset (Spanish language)
By Herminia Ibarra, Aneeta Rattan
When Satya Nadella took over as CEO of Microsoft in 2014, he inherited a firm fading toward irrelevance, plagued by internal fights and inertia. Earlier that year his wife, Anu, had given him a best-selling book by Stanford psychologist Carol Dweck entitled Mindset: The New Psychology of Success, su...
March 2020
Ros Atkins and the 50:50 Project at the BBC (B)
By Aneeta Rattan, Oriane Georgeac, Siri Chilazi
Ros Atkins, the presenter of the BBC’s nightly primetime news programme Outside Source, had a distinguished and successful career at the BBC. Despite his successes as a journalist and presenter, however, he knew he was not living up to his own and the BBC’s values and mission when it came to gen...
March 2020
Ros Atkins and the 50:50 Project at the BBC (A)
By Aneeta Rattan, Oriane Georgeac, Siri Chilazi
Outstanding Case Writer Award Finalist (The Case Centre) Ros Atkins, the presenter of the BBC’s nightly primetime news programme Outside Source, had a distinguished and successful career at the BBC. Despite his successes as a journalist and presenter, however, he knew he was not living up to hi...
May 2019
The Maestro Marin Alsop – Leading “Under a Huge Magnifying Glass”
By Randall Peterson, Vyla Rollins, Carrie J. Fletcher
This case study follows the career of world-renowned orchestra conductor Marin Alsop. As a gay woman in a blatantly male-dominated (and often sexist) field, Alsop faced significant challenges in her rise to the top of the profession. At virtually every turning point on her unconventional path, Alsop...
February 2019
Jack Ma at Alibaba: Building a Learning Organisation
By Herminia Ibarra, Jessica Spungin
In September 2018 Alibaba’s co-founder and executive chairman, Jack Ma, announced his plans to step down from the $420 billion Chinese internet company to pursue philanthropy in education. The case describes the evolution of Alibaba’s corporate strategy from Chinese e-commerce pioneer to a compl...
April 2019
Clarasys: Born Agile by Taking Groups Seriously
By Randall Peterson
In March 2015, London-based management consultancy Clarasys found itself in crisis. Established in 2011, the company had experienced consistent growth since foundation and had expanded staffing levels to service new business accordingly. But it was still in start-up phase and a perfect storm of even...
August 2018
Paul McGinley – Leading a Multinational Team of Individuals
By Lisa Duke, Randall Peterson
In January 2013, Irish Tour Professional Golfer, Paul McGinley was named as Captain of Team Europe for the 2014 Ryder Cup in Gleneagles, Scotland. Across his career, McGinley had both played himself in the Ryder Cup as well as acted as Vice Captain in two successful tournaments for the Team Europe. ...
November 2011
Military Contracting in a War Zone: Rohit
By Celia Moore, Quang Nguyen
This is part of a case series. This case takes two perspectives on the same set of case facts about a military logistics supplier gone wrong: one from the perspective of the Department of Defense contractor ('Bill') and one from the perspective of the Kuwaiti-based supplier ('Rohit'). The case devel...
November 2011
Military Contracting in a War Zone: Bill
By Celia Moore, Quang Nguyen
This is part of a case series. This case takes two perspectives on the same set of case facts about a military logistics supplier gone wrong: one from the perspective of the Department of Defense contractor ('Bill') and one from the perspective of the Kuwaiti-based supplier ('Rohit'). The case devel...