Leadership
June 2016
Satya Nadella at Microsoft: Instilling a Growth Mindset
By Herminia Ibarra, Aneeta Rattan
When Satya Nadella took over as CEO of Microsoft in 2014, he inherited a firm fading toward irrelevance, plagued by internal fights and inertia. Earlier that year his wife, Anu, had given him a best-selling book by Stanford psychologist Carol Dweck entitled Mindset: The New Psychology of Success, su...
November 2010
Changing the Fortunes of E.ON’s Corporate Customer Business (D)
By Michael Jacobides, Adrian Merrick
This case details UK energy supplier E.ON’s business turnaround from 2008. The company operated generation, distribution and retail businesses, with separately run sales and customer service operations. Following the departure of the heads of the sales and the customer service divisions, Adrian Me...
November 2010
Changing the Fortunes of E.ON’s Corporate Customer Business (C)
By Michael Jacobides, Adrian Merrick
This case details UK energy supplier E.ON’s business turnaround from 2008. The company operated generation, distribution and retail businesses, with separately run sales and customer service operations. Following the departure of the heads of the sales and the customer service divisions, Adrian Me...
November 2010
Changing the Fortunes of E.ON’s Corporate Customer Business (B)
By Michael Jacobides, Adrian Merrick
This case details UK energy supplier E.ON’s business turnaround from 2008. The company operated generation, distribution and retail businesses, with separately run sales and customer service operations. Following the departure of the heads of the sales and the customer service divisions, Adrian Me...
February 2011
Changing the Fortunes of E.ON’s Corporate Customer Business (A)
By Michael Jacobides, Adrian Merrick
This case details UK energy supplier E.ON’s business turnaround from 2008. The company operated generation, distribution and retail businesses, with separately run sales and customer service operations. Following the departure of the heads of the sales and the customer service divisions, Adrian Me...
August 2018
Andrew Thornton: Putting Heart into Business
By Randall Peterson
At the age of 42, in the midst of a successful and lucrative career as the owner of an international retail consultancy, Andrew Thornton realised he had nothing more to give to his business. He quit the agency in 2006 and used his buy-out money as a down-payment for two Budgens supermarkets in north...