business model transformation alignment

October 2024

KFC UK & Ireland Case A: Crafting a Technology Roadmap

By Nitish Jain, S. Alex Yang

It was June 2021 and Jatin Chandwani was three months into his role as Chief Technology Officer of KFC UK & Ireland (KFC UK&I). Immediately upon joining, he completed a three-week induction working in a restaurant. The experience made him realise there was a massive gap between the digital c...

October 2024

KFC UK & Ireland Case B: Technology and Project Choices

By Nitish Jain, S. Alex Yang

Jatin Chandwani realised numerous opportunities existed for technology interventions to improve franchisees' financial performance at KFC UK & Ireland.. Specifically, these concerned attaining better customer experience and the widespread use of data-led analytics to guide franchisees' actions; ...